Daily support
Help desk assistance, troubleshooting, and escalation for the users and systems included in your agreement.
Unified ConneXions (UCX)
Enterprise Managed IT
A clear plan and one accountable team for your daily IT operations.
Support built around your organization.
Unified ConneXions Enterprise Managed IT gives your organization a dedicated technology partner that runs and protects your IT environment, so your team can focus on its work. We manage your network, servers, endpoints and cloud services day to day: monitoring for problems, applying updates and fixing issues before they slow you down. Security is built in from the start, with practical standards, tested backup and recovery plans, and clear ownership of every system. Backed by more than 30 years of IT leadership, our engineers learn how your organization works and plan with you for the long term, so your technology grows with you and you get consistent, exemplary service.
Proactive care
Monitoring, patching, documentation, and lifecycle planning help your team address issues before they become larger interruptions.
Technology direction
Leadership, technical alignment, and business reviews can be included where they fit your needs and the scope of your agreement.
Why it matters
Spend less time on IT and more time on your mission.
Every recurring IT issue costs you twice: first in lost productivity, then in the time it takes to fix the cause. With one accountable team covering support, maintenance, documentation and planning, problems get solved for good and your people can stay focused.
Industry research
57%Major outages can be expensive
Survey respondents put 57% of their most recent major outages above $100,000 in cost.
Uptime Institute · Annual Outage Analysis 2026
Industry research
1 in 10Outages can seriously disrupt operations
About one in ten respondents described their last outage as serious or severe.
Uptime Institute · Annual Outage Analysis 2026
IT and data center survey findings describe reported outages, rather than UCX results or a forecast for your organization.
How UCX helps
UCX connects daily support with proactive care and clear ownership. We agree on coverage and review the issues, priorities, and improvements that matter to your business.
Start with a clear scope.
We start with your users, locations, systems, and business priorities. Together we define the services, responsibilities, reporting, and escalation process. Leadership and specialist services depend on the package you select.