Support and escalation
Add help desk overflow, specialist troubleshooting, and a clear escalation path when your team needs assistance.
Unified ConneXions (UCX)
Co-Managed IT
Give your internal IT team the help and coverage it needs.
Support built around your organization.
Your team knows your organization. UCX works alongside it to fill specific gaps in skills, capacity, tools, or support coverage while your team retains its role and ownership.
Systems and security
Choose monitoring, maintenance, Microsoft expertise, or security support around the capabilities already in place.
Projects and planning
Bring in engineering and technology guidance for migrations, infrastructure changes, and priorities that need extra capacity.
Why it matters
Give your IT team room to move forward.
An internal IT team may know your organization well and still need more capacity or specialist skills. Co-managed IT lets you keep that knowledge and control while adding help for the work your team cannot comfortably cover alone.
Industry research
95%Cybersecurity teams need additional skills
95% of respondents identified at least one skill their cybersecurity team needed.
ISC2 · 2025 Cybersecurity Workforce Study
Industry research
88%Missing skills can create security problems
88% reported a significant cybersecurity consequence associated with missing skills.
ISC2 · 2025 Cybersecurity Workforce Study
Survey of 16,029 cybersecurity professionals. Findings concern cybersecurity skills, rather than all IT roles or measured UCX service outcomes.
How UCX helps
UCX works alongside your team with agreed responsibilities, escalation paths, and specialist support. That gives your staff additional capacity while keeping your internal knowledge at the center.
Start with a clear scope.
We agree on which responsibilities stay with your team and which UCX handles. The shared plan sets communication, access, documentation, and escalation expectations before work begins.